How can I track my order?
You can track the status of your order by clicking the link in your BUXOM Cosmetics Shipping Confirmation email.
What forms of payment do you accept online?
We currently accept Visa, MasterCard, Discover, American Express, JBC, Apple Pay, Shop Pay, PayPal, and Venmo, if available. When entering your credit card information, please ensure that your billing name and address is exactly as it appears on your credit card. For our customer's protection, transactions cannot be processed if billing information is not 100% accurate.
Why did I receive a Pre-Authorization charge on my payment method after I placed an order on your website?
BUXOM Cosmetics will pre-authorize the full amount of your order plus any applicable shipping and taxes upon checkout. Any pre-authorization amount for canceled orders or items will fall off your account within several business days depending on your bank or financial institution. BUXOM Cosmetics will post the full amount of the order once your order ships from our fulfillment center.
Does Buxom test on animals?
Please feel at ease when using BUXOM Cosmetics products as we do not test on animals. We also do not work with any manufacturers that do animal testing.
Are Buxom products made with Parabens?
No. All BUXOM products are formulated without parabens.
Do your products contain Carmine?
Some of our colored cosmetic products do contain Carmine. This ingredient will appear on the ingredient list if present. If you ever have any questions regarding our products, please reach out and ask us.
Are Buxom products Vegan-Friendly?
We have many BUXOM products that are suitable for vegan customers. However, some of our products contain animal derived ingredients such as: Carmine, Beeswax, Lanolin-derived ingredients, etc. These ingredients will appear on the ingredient list if present. If you ever have any questions regarding our products and vegan suitability, please reach out and ask us.
Which Buxom Cosmetics products contain Wheat, Oat, Rye and/or Barley derived ingredients?
Many of our products do not contain ingredients derived from barley, oats, rye, spelt or wheat, which are commonly known sources of gluten. However, due to the wide range of raw materials and equipment used during the manufacturing of our products, we cannot confirm that our products are free from any traces of gluten. If you have specific questions or concerns regarding gluten, and the ingredients contained in our formulas, we recommend that you consult your physician. All product ingredients can be found on the product page.
Where can I find Buxom products in stores?
BUXOM Cosmetics are also available through the following authorized retailers: Sephora, Ulta and Macy’s. Click here to find a store near you.
Do you guarantee the item(s) in my order?
The item(s) within your order including samples are not guaranteed for fulfillment. During the time of order processing, it will be determined whether an item(s) within your order needs to be cancelled due to stock availability issues. We will ship the remaining available item(s) within your order to prevent shipment delays. Should any item(s) in your order not be fulfilled, you will not be charged for those item(s). Please note you will only be charged for item(s) that we ship. Please note that cancelled item(s) including samples cannot be replaced with an alternative item(s) once the order has been processed.
Buxom's order process is automated to distribute products quickly and efficiently. We apologize, but once your order has been placed it cannot be modified or canceled. For more information, please visit our Returns section.
Subscription Frequently Asked Questions
1. What is Subscription?
Subscription is a service where you can set up automatic shipments of select BUXOM products at your preferred frequency with 10% off and free shipping.
2. What is the advantage to Subscription?
With Subscription, you'll never be without your favorite BUXOM products. You'll also receive 10% off and complimentary shipping on all Subscription orders.
3. How will I know about my upcoming Subscription order?
You will receive an email confirming your upcoming Subscription order 10 days in advance of the delivery date. You can update the frequency or cancel an upcoming order from your reminder email.
4. Can I edit, cancel, or change the frequency of my upcoming Subscription cycle?
Yes. To manage your Subscription order(s) at any time, sign into your account and go to Subscriptions in the My Account tab. You can cancel or edit the quantity and frequency of your Subscription cycle up to 24 hours before your next order. Your next scheduled replenishment order date will display in this section as well.
5. Can I enroll in multiple subscriptions to receive an additional discount?
We currently offer 10% off and free shipping on your Subscription(s). There is no limit to how many subscriptions you can have to receive your 10% discount. If you want to take advantage of additional promotions and offers, we recommend placing a separate order.
6. Who do I contact if I experience issues placing or managing my Subscription order(s)?
You can manage your account by signing in and going to Subscriptions in the My Account tab or by contacting BUXOM Customer Care team at customerservice@buxomcosmetics.com.
7. Is Subscription available on all products?
We offer Subscription on select products. You can see if an item is available for Subscription on it's product page.
8. Will I be charged for shipping on my Subscription order?
All Subscription orders include complimentary standard delivery. If you would like to receive an order with priority shipping, we recommend placing a separate order.
9. What forms of payment can be used for my Subscription order?
You can pay with any valid credit card. Please note, Afterpay is not an acceptable form of payment on replenishment orders.
10. Can I change my method of payment for my Subscription cycle?
You can change, add or update your valid credit card information for an upcoming Subscription order from within My Account.
11. Can I edit the shipping address for an upcoming Subscription order?
Subscription orders are shipped to the default billing and shipping addresses. You can edit this information up to 24 hours in advance of your next order by logging into My Account.
13. Where could I find the program's Terms & Conditions?
You could find the program's Terms & Conditions here.
